Effective Date : 08.05.2025

在 TiketVisa，我们致力于通过我们的自动预订系统提供高效可靠的机票和酒店预订服务。在进行任何预订之前，请花点时间仔细查看我们全面的退款政策。

1. 一般政策

我们努力确保无缝预订体验。我们鼓励所有客户熟悉我们的退款政策，其中概述了管理您预订的条款和条件。

2. 不可退款的预订

All bookings made through TiketVisa are non-refundable except in the specific circumstances described in Point 3: Refund Eligibility . Once a booking is confirmed and payment is processed, refunds will not be issued under normal circumstances.

3. 退款资格

Refunds will only be granted in the following cases:

• Unavailability of Services: If we are unable to secure a flight or hotel reservation as requested, a full refund will be issued.
  
  
• Payment Inbound Errors: If a customer has made a duplicate payment, overpaid, or the payment was processed but no booking was initiated due to a technical error (commonly referred to as a payment inbound case), a full or partial refund may be issued upon verification. This applies only when funds have been received by TiketVisa, but no corresponding service has been rendered. Please contact us promptly with your transaction details.
  
  

To initiate a refund request under these scenarios, message us via Instagram @tiketvisa or email us at : [email protected] .

4. 争议政策

我们不接受有关预订的争议。如果出现争议，客户必须取消争议，我们才能处理手动退款（如果适用）。

5. 自动预订系统

我们的预订系统完全自动化，可确保迅速准确地处理您的机票和酒店预订。这种自动化意味着一旦您下订单，它将立即进入我们的处理队列，并且无法修改或取消。

6. 例外

我们不因以下任何原因提供退款或取消：

• 改变主意或个人情况
• 客户在预订过程中犯的错误
• 旅行计划或日程安排发生变化
• 移民局拒绝入境
• 第三方提供商延误或取消航班或酒店预订
  
  

7. 客户责任

It is the customer’s responsibility to ensure that all information provided during the booking process is accurate and complete. TiketVisa is not liable for any errors or omissions made by the customer that may affect their flight ticket or hotel reservation.

8. 联系我们

如果您有任何疑问或需要帮助，请联系我们的客户支持团队。虽然我们在正常情况下无法提供退款，但我们致力于提供支持并解决您可能遇到的任何问题。