Effective Date: 10.10.2024

At TiketVisa, we are committed to providing efficient and reliable flight ticket and hotel reservation services through our automated booking system. Please take a moment to review our comprehensive refund policy carefully before making any bookings.

1. General Policy

We strive to ensure a seamless booking experience. All customers are encouraged to familiarize themselves with our refund policy, which outlines the terms and conditions governing your reservations.

2. Non-Refundable Bookings

All bookings made through TiketVisa are non-refundable except in specific circumstances outlined below. Once a booking is confirmed and payment is processed, refunds will not be issued under normal circumstances.

3. Refund Eligibility

Refunds will only be granted in the following case:

• Unavailability of Services: If we are unable to secure a flight or hotel reservation as requested, a full refund will be issued.

4. Dispute Policy

We do not accept disputes regarding bookings. If a dispute is raised, the customer must cancel the dispute for us to process a manual refund, if applicable.

5. Automated Booking System

Our booking system is fully automated to ensure prompt and accurate processing of your flight ticket and hotel reservations. This automation means that once your order is placed, it is immediately entered into our processing queue and cannot be modified or canceled.

6. Exceptions

We do not offer refunds or cancellations for any of the following reasons:

• Change of mind or personal circumstances
• Errors made by the customer during the booking process
• Changes in travel plans or schedules
• Denial of entry by immigration authorities
• Delays or cancellations of flights or hotel reservations by third-party providers

7. Customer Responsibility

It is the customer’s responsibility to ensure that all information provided during the booking process is accurate and complete. TiketVisa is not liable for any errors or omissions made by the customer that may affect their flight ticket or hotel reservation.

8. Contact Us

If you have any questions or require assistance, please reach out to our customer support team. While we cannot offer refunds under normal circumstances, we are committed to providing support and addressing any concerns you may have.

Thank you for choosing TiketVisa for your flight ticket and hotel reservation needs. We appreciate your understanding and cooperation regarding our refund policy.